Customer Experience Rep Phone Specialist (Chicago, US)


Job description

Founded in 2006, Chicago based ParkWhiz has rapidly emerged from a "start-up" to the industry leading online marketplace for parking bookings nationwide. Blow-your-socks-off customer support is at our core.

By joining our rapidly growing organization, you’ll be responsible for ensuring the best possible experience for customers across our national network. This is an outstanding opportunity for a smart, sociable, self-motivated person who is passionate about user experience.

What You'll Be Doing

  • Bringing a laser-like focus to customer support via telephone
  • Delicately balancing swift customer resolutions with warm, pleasant support
  • Mastering company policies and showing ability to think quickly when the pressure is on!

What You Bring To The Table

  • Friendly and personable disposition - you have a friendly, warm voice - even when times get tough!
  • Excellent verbal communication skills
  • Unflappable: no problem or amount of calls phases you or your quality of work.
  • Keen discernment - think Sherlock meets a Supreme Court Judge
  • Tech savvy. You can simultaneously manage multiple systems, screens, and tasks
  • Self motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues

Items Of Note

  • This is a remote-based position. You will work outside the ParkWhiz office.
  • This is a part-time position with hourly pay.
  • Must provide a computer/laptop with a reliable, hard-wired internet connection. ParkWhiz will supply a headset and software licenses.
  • Must be able to come into our office in the West Loop, Chicago, for training and semi-regular check-ins with management.
  • Potential for full-time, salaried position with excellent performance.

Who will I work with?

We are a very tight knit team that is inclusive, fun and hard working. Our number one priority after producing a great customer experience is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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End date
Wednesday, February 28, 2018 12:00 AM
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