Customer Success Representative (Amsterdam, NL)

EvBox

Who we are:

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That’s why we’ve made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We’re going to need EV charging infrastructure that is accessible, reliable, and future-proof. Team Software at EVBox is focused on developing next generation firmware and a global charging management platform to improve the experience of EV stakeholders everywhere.

Who We’re Looking For

Everon - our Platform as a Service is the next generation global, scalable and multi-tenant e-mobility cloud platform which enables businesses to manage and operate EV-charging infrastructure.

Your task as a Customer Success Representative will be providing 1st and 2nd line support to our customers on Everon.

Customer Satisfaction

Responsibilities:

  • Develop and manage a portfolio of key clients
  • Build a strong relationship with clients and drive their growth
  • Help clients to make the best use of the platform by sharing valuable industry and product knowledge. Act as a trusted advisor
  • Provide data insights to discuss with clients
  • Handle and resolve customer requests and complaints
  • Mediate between clients and the organization
  • Gather clients requests and feedbacks to share with our product teams
  • Liaise with the Customer Support team to help with the resolution of issues

Customer Growth

  • Drive customer growth and spot opportunities for up-selling and cross-selling
  • Create commercial proposals together with the internal teams

Requirements

  • Minimum Bachelor degree. Master degree is preferred.
  • Minimum of 2 years of experience as Customer Success Representative, Account Manager, Business Developer, Product Manager, etc.
  • Experience with SaaS or PaaS strongly preferred
  • Experience in the EV, energy or mobility sector is a plus
  • Excellent verbal and written communication skills in English
  • Additional European language is a plus
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