We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That’s why we’ve made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We’re going to need EV charging infrastructure that is accessible, reliable, and future-proof. Team Software at EVBox is focused on developing next generation firmware and a global charging management platform to improve the experience of EV stakeholders everywhere.
Who We’re Looking For
As a Software Support Engineer - Everon , you’ll be part of our Everon Customer Success Management Team. Your task will be to provide 2nd and 3rd line support relating to our PaaS - Everon, a next generation global, scalable and multi-tenant e-mobility cloud platform which enables businesses to manage and operate EV-charging infrastructures.
Role And Responsibilities
Be the main point of contact of our customers for platform incidents, maintenance of platform users, platform configurations, functional questions related to the use of the platform, issues with 3rd party connections
Handle customer complaints and provide appropriate solutions and alternatives within time limits
Provide 2nd and 3rd line functional/operational support related to our Everon platform
Troubleshoot and investigate platform issues (it involves reproducing the issues, reading logs, executing database queries)
Support integrations between the Everon platform and other applications / 3rd party platform
Document and follow up with technical incidents including providing feedbacks to customers and/or to the relevant team(s) internally
Support the testing of functional updates. Reports bugs internally if any and provide internal feedbacks
Provide technical guidance and training to customers including external partners & colleagues
Write documentations&manuals for customers and colleagues
Bachelor or Master Degree in Computer Science, Information Systems, Mathematics or relevant scientific degree
Three to five years experience in software support, testing, development or other strong technical role
Strong troubleshooting/problem solving skills. Ability to read logs to identify issues and their root causes.
Ability to write SQL queries and small scripts to automate recurring tasks. Ability to write testing code to test the platform APIs
Good understanding of Paas/SaaS solutions, API design and overall knowledge of software design principles.
Experience in integrations with 3rd party solutions is a plus
Strong communication and articulation skills in English (and preferably in other languages). Willing to work with a multicultural team.
Do you see yourself as truly passionate about the EV industry? Do you show affinity with renewable technologies and products? Then we might be looking for you! Our growth and success are driven by the passion and dedication of everyone here in the EVBox family.