Operations Manager (Macon, US)

Lanier Parking has a need for and is seeking a high energy, customer-focused Operations Manager to oversee our Parking Operation in Macon, GA! The ideal person for this position will have experience in leading large teams in a customer service environment.

Lanier Parking is dedicated to the parking industry and doing it better than it has ever been done before. We are considered a Great Place to Work by our team because of our authentic approach to business. At a time when other parking companies are looking to grow through traditional means, Lanier has been building a family environment where values, trust, and camaraderie are all a part of our corporate culture. Our culture has given Lanier employees a sense of community. As a result, Lanier Parking is now fully committed to going beyond what is thought of as traditional parking management.

This is a full time, salaried position. The schedule will be varying times Sunday-Saturday and the pay will be between $55K and $60K.

The Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Operations Manager is responsible for all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.

The Manager must be able to perform essential functions of the position with or without reasonable accommodations.

  • Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
  • Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
  • Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship.
  • Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
  • Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
  • Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
  • Prepare daily, weekly, and monthly operating reports as required.
  • Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
  • Immediately respond to reports of accidents, incidents or safety concerns.
  • Communicate professionally at all times with guests, client, and teammates.

Qualifications to join the Lanier Team

  • At least 18 years of age
  • Excellent written and oral communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience in account management and revenue collection
  • Previous supervisory experience
  • Previous in the parking industry, preferred
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