Solutions Consultant (Charlotte, US)

Passport

About The Role

You will partner closely with our clients and our Client Success and Service Delivery teams to ensure client needs are addressed consistently and proactively in our incredibly fast-paced, exciting, and constantly changing environment. The consultant is the internal subject matter expert on all things operational in the field with our clients. The consultant would work across key internal and external stakeholders to gather requirements and recommend tactical plans to Product Management and Service Delivery teams to ensure delivery of our product. As such, you will be at the heart of delivering on our growth objectives.

Responsibilities

  • Partner with sales team to understand client business objectives and needs, gather requirements, and help select the best configurations for each client; assist sales team by bridging the gap between technical capabilities and operational realities
  • Liaise between client, project stakeholders, and internal teams by translating client desires into requirements documentation, scoping realistic pre-implementation plans, and identifying any gaps in advance of official project kick-off
  • Inform internal teammates about key client operational pain points from past experiences for each implementation and work to mitigate those issues in advance of launch; translate common client pain points into proactive training for internal teammates
  • Play a key role with Service Delivery in solution adoption
  • Manage a portfolio of approximately 10-15 major projects per month
  • Investigate and troubleshoot key operational challenges, as needed
  • Work with Product Management to define value, prioritize future roadmap, and provide recommendations that integrate with client needs

Qualifications

  • At least 10 years of professional experience
  • Experience writing business requirements
  • Project Management experience, PMP certification is a plus
  • Previous software implementation experience is a plus
  • Superior resource, planning, and time management skills
  • Excellent organizational and communication (written, verbal, and listening) skills
  • Keen attention to detail and problem-solving skills
  • Bachelor's degree is required, a graduate degree is a plus
  • Parking operations experience will be considered
  • Willingness to travel 25% of the time

About You

Simply put, you are a dot-connector. You are able to take complex situations and boil them down to simple requirements and action plans. You work well with lots of different personalities and can bring people together to solve problems with ease. People enjoy working with you, your teammates respect you, and your clients are regularly impressed by you. You can juggle many different and competing priorities in a constantly changing and fast-paced environment. You are not afraid of challenging situations or aggressive deadlines and know how to navigate carefully during challenging client conversations. You constantly set the bar high with your daily work and your project portfolio, and then raise the bar higher. You always hit your deadlines.

You have a propensity towards continuous improvement and love to figure out the scalable solution. You own the details. You are always thinking a few steps ahead. You love working with teams. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions. You can communicate with the best by being clear, concise, and listening.

You read the books, you've followed the blogs, and as someone committed to striving for the best, you're excited to contribute to Passport's amazing growth goals by gathering critical requirements and ensuring they're brought to life for our clients.

About Us

Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport's mobility platform enables clients to digitally coordinate all modes of transportation and implement real-time, data-centric management of their curbside and street space through its enterprise software. Trusted by nearly 600 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami.

Passport is one of the fastest growing companies on the Inc. 500 and Deloitte Technology Fast 500 lists. Passport is backed by Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital. For more information, visit passportinc.com.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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