The Processing Agent is a key member of the back-office support team for our current and upcoming programs. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing organization. Responsibilities include, but are not limited to: verifying violation images, validating vehicle information, and data entry. This position requires a high degree of efficiency, dependability, reliability and accountability.
Role and Responsibilities
Responsible for timely and accurate handling of information, including documents, data entry, scheduling, mailings and reports.
Displays a positive, professional and empathetic customer-focused approach.
Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
Develops and maintains product, process and technical knowledge related to services for each client.
Exhibits effective communication skills tailored to the audience.
Meet or exceed management goals for service levels, processing times and quality assurance.
Attend required training sessions to improve performance, learn about new clients and develop professionally.
Maintain punctuality and attendance within company policy.
Qualifications and Education Requirements
High school diploma or GED
2 years of data entry experience in a fast-paced environment
Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
Minimum of 30-35 words per minute typing skills
Proficiency with the Microsoft Office Suite
Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting