Customer Helpdesk Employee (Barendrecht/Rotterdam, NL)
Your tasks
As a Customer Helpdesk Service Technician you are responsible for independently registering, analyzing, planning and administratively closing notifications. You have good communication skills and you are able to communicate with our customers both by email and by telephone. Together with your colleagues, you pick up all reports and handle them satisfactorily. You have sufficient IT knowledge and (eventually) good knowledge of all SKIDATA systems to advise and support our (internal) customers. You will also assist our Field Engineers in solving malfunctions and other complex technical issues.
Your profile
- You have a background in IT, network management, electronics, electromechanics or a related field through work experience or other activities;
- You have a number of years of experience in a customer-oriented job;
- You communicate fluently in Dutch and have knowledge of English (French is an advantage);
- You are administratively skilled and can set priorities;
- You are a positive team player;
- You are willing to follow product-specific training.
Your future
- A challenging and varied position in a growing organization;
- A competitive salary and good secondary employment conditions;
- A 39-hour working week (we stop an hour earlier on Friday);
- Travel allowance
- 8% holiday pay;
- A pension scheme at PMT;
- 26 vacation days and 6.5 ADV
- The option to work from home;
- Company laptop;
- Extensive training programs and the opportunity for personal development.
