Asheville Launches New Citation Management System Powered by Passport

Enforcement officers now using real-time platform for more accurate enforcing

New Citation Management System Powered by Passport

Passport, the industry leader in parking enforcement software, has launched its citation management platform for the City of Asheville. The city, that expects to issue up to 20,000 citations this year, is upgrading its system to run congruent with its mobile pay platform, provided through PassportParking® since 2012. The new system will streamline the city’s citation management process providing more accuracy and convenience, integrating both the mobile pay and citation management systems together on the same platform.

With Passport’s citation management platform, city enforcement officers can efficiently issue citations using wireless handheld devices and Bluetooth printers. Enforcement officers can also monitor parking, conduct digital chalking and upload pictures of violations in real time. The real-time data transfer functionality allows parking administrators to access citation information immediately upon ticket issuance through Passport’s back office platform. The new system also has a built-in Scofflaw violation tool to provide officers with immediate repeat offender information.

It made sense for us to combine Passport’s mobile pay system with its citation management technology to equip our on-street enforcement officers and our parking administrators with better tools and more accurate data,” said Harry Brown, parking services manager for the City of Asheville. “Our goal is to improve how we make data-driven decisions and that begins with using state-of-the-art technology for a seamless account of what’s happening in our city.”

We’re excited to integrate our citation management platform with our mobile pay solution for the City of Asheville,” said Kelsey Owens, sales executive at Passport. “The innovative technology with our two platforms will ensure enforcement officers are supported with real-time information to successfully do their jobs. This is an incredible opportunity to showcase the difference in how our combined services will work to deliver a clear analysis of parking habits and trends in the city.”

With the platform the City has the ability to track enforcement officers in real-time, pull ticket density reports and analyze parking patterns to continuously improve parking in the city. The City of Hickory and Town of Davidson both have Passport’s citation management platforms.
More information on Passport’s enforcement software is available at www.passportinc.com/citationmanagement.

About Passport 

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami,
across more than 5,000 locations. Passport’s product lines —– parking, transit and tolling payments, parking enforcement, and permit management - enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its Culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech
Ventures, MK Capital and Relevance Capital. Learn more, or get in touch with Passport at passportinc.com.

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